q444 Privacy Policy

q444 is an online betting and casino platform operating at q444.io and serving players based in Bangladesh. References to "q444", "we", "us", and "our" throughout this Privacy Policy refer to the q444 platform and its operating entity.

We act as the data controller in respect of the personal data collected and processed through our platform. As data controller, q444 determines the purposes and means by which your personal data is processed. Where third-party service providers process data on our behalf, they act as data processors under contractual obligations that align with this Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q444 handles your personal data, you may contact our support team using the following details:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

q444 collects personal data that falls into the following categories, depending on how you interact with the platform:

q444 does not collect or store full card numbers or full mobile banking PINs. Payment transactions are routed through our payment processing partners, and q444 only receives transaction confirmation references and masked payment identifiers.

q444 collects personal data through the following channels:

• Direct Submission: Data you actively provide when registering an account, completing KYC verification, initiating a deposit or withdrawal, contacting customer support, or updating account settings.
• Automated Technical Collection: Data gathered automatically when you access the q444 platform, including IP address, device fingerprinting, browser characteristics, and session behaviour. This data is collected via server logs, cookies, and similar tracking technologies (see Section 7).
• Payment Providers: Transaction confirmation data relayed to q444 by payment partners such as bKash, Nagad, Rocket, and Upay following a completed deposit or withdrawal instruction.
• KYC and Identity Verification Partners: Where q444 engages a third-party identity verification service to assist in document authentication, that provider may return verification results and risk scores to q444.
• Fraud Prevention Services: Signals and risk indicators provided by fraud detection partners based on device and behavioural analysis.

q444 processes personal data only where there is a clear, legitimate purpose for doing so. The following table sets out the primary purposes for which we use your data and the corresponding legal basis for that processing:

Where q444 relies on consent as the legal basis for processing (for example, sending promotional emails about BPL season offers, Eid bonuses, or new game launches), you may withdraw that consent at any time by updating your preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

q444 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active membership and for a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, in line with financial services compliance requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, to support audit, dispute resolution, and regulatory reporting obligations.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, unless a longer period is required due to an ongoing dispute or legal matter.
• Technical and Log Data: Retained for up to 12 months, after which it is aggregated or deleted in a manner that prevents identification of individual users.
• Marketing Preference Data: Retained while your account is active and for up to 12 months following account closure, to honour opt-out records and avoid inadvertent re-contact.

When the applicable retention period expires and no further legal basis for continued storage exists, q444 will securely delete or irreversibly anonymise your personal data.

q444 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card scheme providers (Visa, Mastercard) receive the transaction and identity data strictly necessary to execute your deposit or withdrawal instruction.
• KYC and Identity Verification Providers: Third-party verification services receive identity document data and return verification results to q444. These providers operate under contractual data protection obligations.
• Fraud Prevention and Security Partners: Risk-scoring and device intelligence providers receive technical and behavioural signals to help q444 identify and prevent fraudulent account activity.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and wager data necessary to deliver game content and calculate results. These providers do not receive your full name, contact details, or financial data.
• IT and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure partners who process data on q444's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where q444 is required by law, court order, or regulatory instruction to disclose personal data to a competent authority, we will comply with that obligation. Where legally permissible, q444 will notify the affected Member before making such disclosure.

q444 uses cookies and similar technologies to enable the platform to function correctly, to remember your preferences, to maintain your logged-in session, and to analyse how Members interact with the platform so we can make improvements.

The types of cookies q444 uses are:

• Strictly Necessary Cookies: Essential for the platform to operate. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled without preventing core platform functionality.
• Functional Cookies: Remember your preferences such as language setting, preferred game category, and display layout choices, so you do not have to re-configure these on each visit.
• Analytical Cookies: Collect aggregated data about how pages are used, which games are most visited, and where users encounter difficulty. This data is used solely to improve the q444 platform experience.
• Security and Fraud Prevention Cookies: Help q444 identify suspicious device behaviour, detect credential-stuffing attempts, and flag account activity inconsistent with normal usage patterns.

q444 does not use third-party advertising cookies or behavioural retargeting cookies. We do not share cookie data with social media platforms or external ad networks.

q444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the q444 platform is encrypted using industry-standard TLS protocols. The padlock symbol in your browser confirms an active secure connection.
• Encrypted Data Storage: Sensitive personal data fields — including identity document data and financial identifiers — are encrypted at rest within q444's database infrastructure.
• Access Controls: Personal data is accessible only to authorised q444 personnel who require it to perform specific job functions. Access is governed by role-based permissions and is logged for audit purposes.
• Two-Factor Authentication (2FA): Q444 strongly encourages all Members to enable 2FA on their accounts to add an additional layer of protection against unauthorised login attempts.
• Regular Security Reviews: q444 conducts periodic internal security reviews and works with external security partners to test and improve the resilience of our platform against emerging threats.

Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in material risk to affected Members, q444 will take prompt steps to contain the breach and notify affected individuals as quickly as practicable.

As a user of the q444 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact q444 at [email protected] with the subject line "Data Rights Request" and include your registered account details to allow us to verify your identity before processing the request.

q444 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21.

If q444 becomes aware that personal data has been submitted by an individual under the age of 21 — whether through registration, gameplay, or any other means — we will immediately suspend the associated account, delete the data collected from the minor, and void any transactions or winnings associated with that account.

q444 encourages parents and guardians to make use of parental control software and internet filtering tools to help prevent underage access to online gaming and betting platforms.

q444 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify active Members via a prominent notice on the platform or by email to the address registered on the account.

The effective date at the top of this page will be updated each time a revised version of this Privacy Policy is published. We encourage you to review this page periodically to stay informed about how q444 protects your personal data.

Your continued use of the q444 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected].